How are We Different?

 

How We Are Different

South Downs Funeral Service is managed by Mr. Paul M. Lee-Bapty Dip F.D., Affil R.S.H., M.B.I.F.D., who has more than 32 years in the funeral profession. He obtained his Diploma in funeral directing in 1985 and has worked throughout the south of England gaining experience in the various ways services are conducted.

Our strength is that we are a family owned funeral home, totally committed to providing you with a funeral service that fulfils your wishes, whilst achieving a fitting tribute to the deceased, their beliefs and their life.

There is no reason why the arrangements for a funeral service should be rushed. It is so important to provide those involved with the arrangements for a funeral service, time to reflect upon their decision. We are here to offer that time and support, so you do not feel pressured into making all the decisions immediately.

We respect that you only have one opportunity to create the gift of a funeral service to your loved one. We are here to guide you, support you and advise you on the decisions that need to be made.

We do not see arranging or conducting a funeral service as a commercial or business opportunity, but as a way of supporting you through what is often a very upsetting and distressing time.

We try, wherever possible, to use resources from the local community and encourage a green and environmentally friendly approach wherever possible.

We Listen

How many times do we all contact a company who appears to care, merely to be put through to a call centre, placed on hold and then lost in their telephone system?

We are proud not to have a call centre. Our 24 hour service is cared for by our local staff, so you will always talk to a real person and not a computer. That person will not rely on a computer to find the information you require.Our staff will ensure that all messages are passed on, so you do not have to worry about asking more than once.

Our Funeral Charges

We guarantee to be completely open and honest about our charges. We do not have high overheads such as head office costs and management salaries, or shareholders and members to satisfy.

We will not attempt to apply any high pressure sales techniques in regard to any part of the service we provide. We will provide full, fair and unbiased information regarding our service and charges, and allow our families to make their decisions as they wish.

We believe that as long as it is legal, we will arrange it for you and help you achieve your wishes.

The Funeral Director

When you make the arrangements for a service with South Downs, we will guide you through the decisions that need to be made.

We will take care of any worries, concerns or questions you may have from this moment on.

Paul will also conduct the funeral service on the day of the ceremony. We call this continuity of care: the same person supports you throughout. This way, trust and confidence is built up between you and us, as you do not have to discuss your wishes with many different staff.

A Family Funeral Director For Families

We are not restricted by corporate rules, hence the reason why we can offer the services you require at the charges you can afford.

You may wonder how we provide such a high standard when we charge less than many other funeral homes. The answer is simple: we are a privately owned funeral home with low overheads. We are not committed to providing profits for shareholders or the stock market.

We are, however, committed to providing the highest possible standards to each and every family we care for and support.

Pet Funerals

We understand that to many of us, pets are very much loved members of our family.

Together with the Spurgeon family, who own the privately and family owned Dignity Pet Crematorium near Hook, we can advise and support you following the loss of your pet. Come and talk to us, as we have been through this very sad occasion and understand how you are feeling.